Privacy Policy

At Opalia Plaza, we believe that your privacy is critically important. This Privacy Policy outlines how we collect, use, disclose and protect your personal information across our website, social platforms, in-centre activities, Member Program, guest Wi-Fi, and other services we may offer.

Opalia Plaza is a retail shopping centre located at 201–211 Ferris Road, Weir Views VIC 3338. This Policy applies to the personal information collected by or on behalf of Opalia Plaza, its centre management and authorised service providers.

We are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, submitting information, or interacting with our digital platforms, you acknowledge that you have read and agree to this Policy.

We may collect personal information including, but not limited to:

• Full name, contact details (address, email, phone)
• Date of birth and gender
• Device, browser and location information (when using our online services)
• Your interests and preferences, such as stores visited or offers clicked
• Video footage and incident records (via in-centre CCTV)
• Photos or videos captured during in-centre events and activities that may include identifiable images of you or your group
• Information supplied when entering competitions, surveys, or joining our Member Program

If you apply for a job, we may also collect:

• Work history, qualifications, and background checks

Personal information is collected through various means, including:

• Website and mobile app forms
• Wi-Fi logins and Member Program subscriptions
• CCTV surveillance in public areas of the centre
• Photography or videography during in-centre events and activities
• Interactions with our staff or third-party service providers
• Cookies and third-party tools that track browsing activity

We collect your information for purposes including:

• To provide services such as centre Wi-Fi, event registration, parking, and customer assistance
• To administer our Member Program, deliver tailored offers and promotions
• To ensure your safety and manage security incidents
• To understand customer behaviour and improve centre amenities and communication – To send you marketing materials (only with your consent)
• To capture and promote community engagement through photos and videos taken during centre events, which may be published on our website, social media, or other promotional materials (appropriate signage will be displayed at events where filming occurs)
• To comply with laws, including public health, safety, and security requirements

We may share personal information with:

• Our marketing, technology, and research partners who help us deliver services
• Retailers within the centre when processing prize draws, competition entries or promotional redemptions
• Law enforcement or government agencies, when required by law
• Replacement centre managers or new owners if operations are transferred – Data storage and IT providers, some of whom may be located overseas

We do not sell or rent your personal information.

If you subscribe to our Member Program or opt in to receive updates, we may send you:

• Special offers, local events, giveaways
• Newsletters and retailer promotions tailored to your preferences

You can unsubscribe at any time by following the instructions in our communications or by contacting us directly.

We take reasonable steps to ensure your personal information is stored securely, including:

• Restricted access to physical and electronic records
• Secure servers and encrypted communications
• Regular system monitoring and data backups

However, no system is 100% secure, and transmission over the internet carries some risk.

You have the right to:

• Request access to your personal information
• Ask for corrections to any inaccurate, out-of-date or incomplete information

Requests can be made by contacting Centre Management.

If you believe we’ve mishandled your personal information, please contact our Centre Management team. We will investigate your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Opalia Plaza Centre Management
201–211 Ferris Road
Weir Views VIC 3338
Email: info@opaliaplaza.com.au
Phone: 1300 158 158

This Privacy Policy may be updated periodically. Changes will be published on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.